Frequently Asked Questions

For COMEX 2016 Visitors, Public & Consumers

Due to a a large number of e-mails, any queries pertaining to the below issues will be ignored.

1. Will <insert product name> be available at COMEX 2016?
   We are unable to answer availability of a certain product at COMEX 2016 . If you are unable to find it in the online brochures, it does not mean that it is not available at the COMEX 2016. If COMEX 2016 has not begun, we cannot reveal any information (including prices, free gifts or even whether there is a special promo) until we are allowed to do so. We publish everything that we are allowed to publish so check back often!
2. Can I check how much is <insert product name> at COMEX 2016?
   We are unable to answer individual queries on the price of a certain product at COMEX 2016 . If you are unable to find it in the online brochures, it does not mean that it is not available at the COMEX 2016. If COMEX 2016 has not begun, we cannot reveal any information (including prices, free gifts or even whether there is a special promo) until we are allowed to do so. We publish everything that we are allowed to publish so check back often!
3. Can I place an order for <insert product name>?
   Please contact the exhibitor directly at their booth as we only distribute their offers on ITFairSG.
   
4. What are the stars on the images for?
   Clicking on the star will make it gold, indicating it that you have made it a Favourite. You can view all your favourites by clicking on "My List" at the top of the page. To clear all your favourites, click the Clear all link at the My List page.
5. Where is the link to download the ZIP file?
   The link will be placed on the first day of the event at the bottom of the event page by 4pm. If it isn't there, it means you are checking too early. Please note that the links expire after the event ends and will not be updated past the event.
6. May I have the contact of <insert exhibitor brand/name>?
   Please refer to the flyer or visit the booth itself for contact details. We are unable to provide contacts as the contacts we have do not handle consumer matters
7. I have another question not listed here...
   Let us know here.

For COMEX 2016 Exhibitors

1. I am an exhibitor. How do I submit my pricelist / flyer / leaflet / brochure?
   Simply email them to [ (removed) ]. Alternatively, at the bottom of the COMEX 2016 main page, there is a form allowing you to upload them. Please submit EARLY. If you require us to embargo the flyers (publish only after a specified time), let us know. We STRONGLY recommend subscribing to our mailing list to receive alerts on when we start covering new events and accepting submissions. We can't stress how important it is to submit your flyers early rather than on the day of the event. Your promotions will be kept strictly confidential till the starting day of the event
2. I am an exhibitor. Why is my flyer not here?
   Most likely it's because we just did not receive it. Are you sure you submitted it to us? We STRONGLY recommend you to submit your flyers and brochures days before the event starts so that we can prepare them for publication when the event starts.
3. General guidelines for pricelist, flyer and brochure designs?
   From our past event experiences so far, here are some suggestions
   
   1. Please indicate booth numbers in EVERY page so that potential customers can find you easily. If there is 2 pages in one page (i.e. A3 size), please indicate booth numbers at both sides of the page since we generally split the pages into 2 over here.
      
   2. Please submit the original digital print artwork version (normally PDF) for best quality conversion at our end. By digital, we don't mean scanning the printed flyer into a PDF version. We refer to the document that was sent to the print company for mass printing. If the file is too big, you can use wetransfer.com to upload the file and then send us the share URL. This allows us to zoom in to details and convert the fine print clearly.
   3. Finally, please submit the flyers as EARLY as possible so that we can process them quickly. Besides having your flyers processed quickly, your submissions will appear more prominent among fewer items as compared to more than the 400 images when the fair begins.
      
      NOTE: We generally do NOT publish flyers that do not have prices
      
      
   If you require us to embargo (publish only after a specified time) the flyers until a specific time, let us know. We are a registered company in Singapore and keep to our promises. You may also want to opt in to our mailing list to receive alerts on when we start covering events and accepting pricelists.
   
4. I have another question not listed here...
   Let us know here.

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